howRwe panel [R-Outcomes]

Definition

howRwe is a short generic patient experience measure to capture patients' perception of their experience focusing on the central question: How are we doing? It has four items to measure excellence including: - Treatment as a person including compassion, empathy, emotional support, politeness, dignity, respect, and privacy. - Communication with healthcare staff including patient engagement, information, education, choice, consent, shared decision-making, and empowerment. -Promptness including delays, waiting, access, cancellations, and responsiveness -Organization and management including safety, reliability, efficiency, and information accessibility and appropriate action. Each level is indicated using a traffic-light metaphor with written labels, color, position, and images. For analysis and reporting, each response level is recorded on a 0-3 ordinal scale, with excellent = 3, good = 2, fair = 1, and poor = 0. Higher scores indicated excellent service. The four items and four levels create 256 (44) different combinations. The howRwe score is calculated by adding the scores for each item and giving a scale with 13 possible values from 0 (4 × poor, floor) to the 12 (4 × excellent, ceiling) [PMID: 25331177].

Pan; PANEL.SURVEY.R-OUTCOMES; Panl; Pnl; Point in time; R prime; Random; Right; Survey; SURVEY.R-OUTCOMES